Safe and Secure Shopping Online

Privacy and Security Policy

Contact details

Our postal address is Teddy Bear Friends, 6 West View, Ormskirk, Lancashire L39 2DJ

We can be reached via e-mail at enquiries@teddybearfriends.co.uk or you can reach us by telephone at 07470 405808

Usage of Cookies

Teddy Bear Friends.co.uk uses cookies that are stored by your web browser on your computer and by using the site you are consenting to this.

In accordance to ICO guidelines and EU law on the use of browser cookies, consent for the use of cookies on our website is signified by the visitor setting the controls on their internet browser to allow us to store cookies. This is in accordance with paragraph 3a of the Privacy and Electronic Communications Regulations that states:

"(3A) For the purposes of paragraph (2), consent may be signified by a subscriber who amends or sets controls on the internet browser which the subscriber uses"

What information do we collect and why?

Any personal information submitted to Teddy Bear Friends.co.uk will remain safe and secure. In order to provide personalisation services Teddy Bear Friends.co.uk may use automated data collection to acquire various types of information such as:

• domain names of visitors to our website
• e-mail addresses of those who e-mail us or use our services
• information on what pages visitors access or visit
• viewing preferences or displaying your recently viewed items
• information volunteered by the consumer, such as survey information and/or site registrations

We use this information to improve our website and the customer experience. Teddy Bear Friends.co.uk may use this information to contact customers with regard to future promotions and/or opportunities that may be of interest. We do not pass this information on to third parties. If you would like to opt out from receiving such marketing communications please write to us via e-mail at enquiries@teddybearfriends.co.uk or by post.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us.

Who has access to the information we collect?

We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals, unless it is to comply with a legal requirement.

Upon request we will provide site visitors with access to transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and a description of information that we maintain about them.

How is your information kept secure?

Westview Trading Limited and Teddy Bear Friends.co.uk keep all customer information separate from the website.

We use SagePay's payment gateway facility to authorise your transaction and safeguard the secure transmission of your personal and credit/debit card details.

Verified by VISA / Mastercard Securecard

We employ Verified by VISA and Mastercard Securecard password protection as well as other credit card checks to prevent stolen cards being used in our shop.

You will be asked to enter your 3d Secure password at the end of checkout - if you have not used this before you will be asked to setup a password for future use online at our store and all other online retailers.

Secure Sockets Layer (SSL) certificate

Security issues are at the forefront of our thoughts and Teddy Bear Friends.co.uk uses a Secure Sockets Layer (SSL) certificate from GeoTrust.

This gives our customers peace of mind by enabling server security on its shopping basket, checkout and payment pages.

Sites secured by GeoTrust SSL certificates provide up to 256 bit encryption thereby offering the highest level of encryption and security possible.

This means you can rest assured that communications between your browser and Teddy Bear Friends.co.uk web servers are private and secure.

Safe and Secure Online Shopping

We trust that we are doing everything we can to make your online shopping experience as safe and secure as possible. However, if you feel that this site is not following its stated policy, you may contact us at the above address.